Lead Services Specialist On Site Services Job - Job Number:
Business: GE Energy Management
EM:IS Industrial Solutions
About Us: GE is the world's Digital Industrial Company, transforming industry with software:defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Management is GE's electrification and automation business, bringing the world reliable, efficient energy that enables utilities and other customers to manage electricity from the point of power generation to the point of power consumption. It is a 13 billion global business with 47,000 employees across 150 countries featuring three complementary business teams: Power Conversion, Industrial Solutions and Grid Solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title: Lead Services Specialist : On Site Services
Career Level: Experienced
Field Services and Maintenance
U.S. State, China or Canada Provinces: Hawaii
Relocation Assistance: No
Role Summary/Purpose: The Lead Services Specialist : On Site Services provides direction, mentorship, and assistance to work group in order to meet assigned objectives. In this role as the Lead Services Specialist : On Site Services you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short:term planning.
Essential Responsibilities: As the Lead Services Specialist : On Site Services, you will:
:Perform on:site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
:Respond to requests for emergency repairs and services to troublesome equipment
:Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customers sites
:Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
:Maintain knowledge of applicable product line warranties and accomplish effective warranty administration
:Plan, prepare and / or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization
:Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
:Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
:Provide leadership and technical direction to skilled labor performing work on customer sites
:Provide mentorship and lead Field Engineers on current team
:Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
:Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
:Prepare timely and accurate technical reports for customer records and a reference for future outages
:Bachelor's Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a Field Services role)
:Minimum of 3 y